These terms set out what you agree to when you access warungcas and use your account for game sessions, deposits, and withdrawals through supported payment rails including DANA, OVO, GoPay, ShopeePay, and Bank Transfer. Access is available where local law in Indonesia permits, and your continued use of the platform means you have read and accepted the conditions described here.
Account holder agreement
Indonesia-eligible access
Local payment rails covered
DANA, OVO, GoPay, ShopeePay
LEGAL FRAMEWORK
How These Terms Apply to Your Account
When you open an account on warungcas, you enter into a direct agreement with the platform covering how your account is used, how funds move through your wallet, and what conduct is expected during game sessions. These terms apply to all activity completed through your account — including game rounds played across studios such as Microgaming, JDB, and CQ9, and any deposits or withdrawals processed via DANA, OVO, GoPay, ShopeePay, or Bank Transfer. We operate under the understanding that access to casino and sportsbook content depends on local law and is available only in eligible regions of Indonesia. It is your responsibility to confirm that your use is permitted under the laws that apply where you are located. If local regulations change in your area, your access may be restricted without prior notice. These terms may be updated periodically. The current version is always shown on this page. Continuing to use your account after a change takes effect means you accept the revised terms. If you do not agree with any update, you can close your account by contacting our support team through the channels listed on this page.
DANA
OVO
GoPay
ShopeePay
Bank Transfer
COVERAGE SCOPE
What These Terms Cover and What They Do Not
Not every aspect of your experience on warungcas falls under the same set of rules. Understanding the scope of these terms helps you know where to direct questions and what to expect when something needs resolving.
Account Access
These terms govern how you create, verify, and maintain your warungcas account, including login credentials, wallet activity, and any changes to your account details. Account rules apply from the moment you register and continue for as long as your account remains open.
Transactions
Deposits and withdrawals processed through DANA, OVO, GoPay, ShopeePay, and Bank Transfer are covered by these terms. Transaction limits, verification steps, and wallet confirmation requirements are shown inside your account dashboard after login.
Site Content
Game content provided by studios including Microgaming, Bigtime Gaming, Spadegaming, Joker, and CQ9 is subject to these terms while accessed through your warungcas account. Content availability may vary depending on your eligible region within Indonesia.
Third-Party Services
External services — including your e-wallet provider, mobile carrier, or bank — operate under their own separate terms. warungcas is not responsible for fees, delays, or policy changes that originate from a third-party payment provider outside our platform.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
As an account holder, you have a clear set of practical rights that you can exercise at any time. You can review your full transaction history directly from the account dashboard — every deposit, withdrawal, and game session result is logged there under the activity tab. If any detail in your account record appears incorrect, you can submit a correction request through the support chat or email channel and our team will review it against our system records. You have the right to ask a question about any clause in these terms without that question affecting your account status. If a policy update is unclear, reach out before accepting the revised terms. You may also request that your account be reviewed, corrected, or closed at any stage by contacting support with your registered details. We handle each request individually and aim to respond with a clear outcome rather than a form reply.
Review Records
Open the activity tab inside your account dashboard to see a dated log of every transaction and session. No additional request is needed — the history is available to you at any time after login.
Correct Account Details
Submit a correction request through support chat or email if your registered name, contact details, or wallet information needs updating. Attach the relevant verification details so we can process the change accurately.
Raise a Policy Question
Contact our support team directly if any part of these terms is unclear. Asking a question does not affect your account standing and will not trigger any review of your activity.
Request Account Closure
You may close your account at any time by reaching out through the support channels below. Once confirmed, remaining wallet balances are processed according to the withdrawal steps shown in your account settings.
CONTACT CHANNELS
How to Reach Us About These Terms
If you need to raise a terms-related question, dispute a transaction record, or request a change to your account details, the channels below are the right place to start. Include your registered account details so we can locate your record quickly.
Live Support Chat
Open the chat icon from any page while logged in to connect with our support team. Use this channel for urgent account questions or if you need to flag a discrepancy in your transaction record.
Email Support
Send a written query to our support address for non-urgent terms questions, account correction requests, or a formal record of your communication with us. Response details are shown in your account contact section.
Account Dashboard
Many terms-related actions — including reviewing your transaction history and checking the current policy version — can be completed directly from your account dashboard without contacting support.
DATA AND SECURITY
How We Handle Your Account and Data
Your account security and the way we manage your data are governed by these terms and the practices described below. We keep your information for as long as your account is active and for a period afterward as required by applicable regulations in your eligible region.
Data Handling
We collect the information you provide at registration and during transactions. That data is used to operate your account, process payments through DANA, OVO, GoPay, ShopeePay, and Bank Transfer, and respond to your support requests. We do not share your details with third parties outside of what payment processing requires.
Cookies and Session Data
We use cookies to maintain your session while you are logged in and to remember preferences like language and display settings. You can manage cookie settings through your browser. Disabling essential cookies may affect how your account functions during a session.
Account Security
Access to your account is protected by your login credentials. Keep your password private and do not share account access with others. If you notice activity in your account that you did not initiate, contact support immediately through the live chat channel.
Policy Changes and Contact
When these terms are updated, the revised version is published on this page with the effective date. To request a change to how your data is handled, or to ask about retention of your account records, contact support through the channels listed in the section above.
TERMS FAQ
Common Questions About These Terms
The questions below cover what we hear most from account holders about how these terms work in practice.
Do these terms apply if I access warungcas on my mobile device?
Yes. These terms apply to your account regardless of which device you use to access warungcas. Whether you log in through a mobile browser or a desktop, the same conditions govern your account activity, transactions, and game sessions.
What happens if local law in my region changes and affects my access?
Access to warungcas is available only where local law in Indonesia permits. If regulations in your area change, your access may be restricted. We will not always be able to provide advance notice. Check the current terms on this page for the latest position.
How do I find out if these terms have been updated?
The current version of these terms is always shown on this page. If we make a material change, the effective date at the top of the page will be updated. Continuing to use your account after that date means you accept the revised version.
Can I dispute a transaction that appears in my account history?
Yes. Open the activity tab in your account dashboard to review your transaction log. If a record looks incorrect, submit a correction request through the support chat or email channel with your account details and the transaction in question. We review each case individually.
What personal data does warungcas hold about me?
We hold the registration details you provided when you opened your account, along with records of your transactions processed through payment rails such as DANA, OVO, GoPay, ShopeePay, and Bank Transfer. To ask about your specific data or request changes, contact support through the channels on this page.
How do I close my account?
Contact our support team via live chat or email and request account closure. Once your identity is confirmed, we will process the request and handle any remaining wallet balance according to the withdrawal steps shown in your account settings before closure is completed.
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